Shipping policy

Last updated: 14th March, 2024


Introduction:

This Shipping Policy governs the shipment of products ordered from Decorvana  (referred to as "we," "us," or "our"). By placing an order with us on the website www.decorvanaus.com, you agree to comply with the terms outlined in this policy.


Shipping Destinations:

We offer shipping to addresses within the United States and internationally. However, certain products may have restrictions on international shipping due to customs regulations. Please ensure to check product-specific shipping information before placing your order.


Processing Time:

Orders are typically processed within 3-5 business days, excluding weekends and holidays. Processing times may vary based on product availability, order volume, and any customizations requested. Customers will be notified via email in case of any delays in processing their orders.


Shipping Methods:

We strive to provide multiple shipping options to cater to different customer needs. Our shipping methods include:


  1. Standard Shipping: Estimated delivery within 10 to 15 days.
  2. Expedited Shipping: Estimated delivery within 5-7 days.
  3. International Shipping: Estimated delivery varies depending on the destination country and customs clearance.

Shipping Costs:


Shipping costs are calculated based on various factors including the weight of the package, shipping method selected, and destination address. Shipping costs will be displayed at checkout before completing your order. Any additional customs duties, taxes, or fees imposed by the destination country are the responsibility of the recipient and are not included in the shipping cost.


Customs Duties and Taxes (for International Orders):

International orders may be subject to customs duties, taxes, and fees levied by the destination country's customs authorities. To ensure a smooth delivery experience for our customers, we include these fees in the total purchase amount at checkout. This means that customers will not be required to pay any additional customs charges upon receiving their orders.

We handle all necessary customs clearance procedures to expedite the shipping process and minimize any potential delays. However, please note that customs policies vary by country, and we cannot guarantee specific delivery times or the exact amount of customs duties and taxes imposed.

If you have any questions or concerns regarding customs-related matters, please feel free to contact our customer support team for assistance. We're here to help make your international shopping experience hassle-free.

Tracking Information:

Upon shipment, customers will receive a shipping confirmation email containing tracking information for their order. Customers can track their package using the provided tracking number through our website or the designated shipping carrier's website.


Shipping Restrictions:

Certain products may have shipping restrictions due to legal regulations or customs policies. We are committed to complying with all applicable laws and regulations and are not liable for orders seized or delayed by customs authorities.


Delivery Issues:

While we strive to ensure timely delivery of all orders, unforeseen circumstances such as weather delays or carrier issues may occur. If you encounter any issues with your delivery, including lost or damaged packages, please contact our customer support team immediately. We will work diligently to resolve the issue and provide necessary assistance.


Returns and Exchanges:

For information on returns and exchanges, please refer to our Return Policy. Please note that shipping costs associated with returns and exchanges are the responsibility of the customer unless otherwise stated in our Return Policy.


Contact Us:

If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to contact our customer support team at info@decorvanaus.com We are here to assist you and ensure a smooth shipping experience.